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Help & Contact

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  • When will my order be shipped?

    Shipping

    Orders received before 2pm Monday through to Friday will be shipped on the same day between 3pm and 5pm. Orders received after 2pm on Friday will be shipped on Monday. Larger orders such as white label orders or bulk CBD orders may take several days to prepare so shipping might be delayed and we will inform our customers accordingly.

  • When will my order be delivered?

    Delivery Information

    If you have a query or need help tracking your order, please call 0800 772 0904 and we will do our best to assist you.

    Deliveries within the UK 

    All items ordered within the UK are delivered using Royal Mail, Hermes or DPD standard tracked service for £1.99 (or free shipping) and should be received within 2/5 days of dispatch.

    Express delivery service is £6.95 - goods should be received within 1/2 days of dispatch. All goods purchased before 2pm, Monday - Friday will be dispatched at 5pm that same day. Orders placed after 2pm will leave at 5pm the following day. Orders placed on Friday after 2pm will be dispatched on Monday.

    Available delivery options are displayed during the checkout process.

    Deliveries within Ireland and Europe

    Items ordered from Europe are sent tracked using Royal Mail International Tracked and Signed (Europe).

    Royal Mail International Tracked and Signed (Europe) should be delivered within 3 - 7 days.

    The price is calculated on weight and is based on a sliding scale starting at £7.99. The shipping cost will be calculated and displayed at checkout.

    All goods purchased before 2pm, Monday - Friday will be dispatched at 5pm that same day. Orders placed after 2pm will leave at 5pm the following day. Orders placed on Friday after 2pm will be dispatched on Monday.

    Deliveries to America, Asia and the Rest of the World

    Items ordered from Asia, South America, Caribbean and the rest of the world are sent using Royal Mail International Tracked and Signed (World).

    Royal Mail International Tracked and Signed (World) should be delivered within 7 - 10 days starting at £12.99

    All goods purchased before 2pm, Monday - Friday will be dispatched at 5pm that same day. Orders placed after 2pm will leave at 5pm the following day. Orders placed on Friday after 2pm will be dispatched on Monday.

    IMPORTANT - If the courier company has issued a delivered status on the package tracking information the the parcel is agreed to be delivered by both parties. CBDSupermarket is not responsible for "delivered" parcels that can not be found by the customer, in this case the customer must contact the courier company directly to confirm the delivery location.

     
  • How do I return unwanted or damaged goods?

    RETURNS AND ORDER CANCELLATION

    All items purchased from CBD Supermarket are covered under the Distance Selling Regulations, and as such you will have up to 14 days from the date you receive the item in which to cancel the order and return the goods unopened. Before returning any item, please contact us via our email or contact form informing us of your intentions and we will provide details for sending the item back.

    Any items being returned should be in an un-opened and unused condition still in it's original packaging. The item remains your responsibility until it reaches us, and we therefore recommend the item is well packaged and in certain circumstances we would recommend using a tracking service. On receipt of the item in the conditions mentioned above, a full refund will be made minus our cost of posting the item to you.

    GOOD DAMAGED IN TRANSIT
    If an item is being returned because it is damaged or faulty, then you should immediately take a picture of the item and email to lisa@cbdsupermarket.co.uk and confirm the damaged area in writing such as broken bottle. Once the damage has been confirmed by us it is very important you return the damaged item to us in the original packaging. 

    On receipt of the damaged goods or a replacement item will be sent, depending on your preference and our stock availability at the time and a coupon issued for the cost of your return shipping. You may also choose to take a full refund of the purchase price paid for the damaged goods and also the reasonable cost of returning the item to us, which will also be refunded to you. or a replacement item will be sent, depending on your preference and our stock availability at the time. 

    If you have any specific questions on shipping, returns or order cancellation, please email lisa@cbdsupermarket.co.uk or call 0800 772 0904 - we are ready to assist you.

  • How do I take CBD?

    CBD is a very versatile compound which means we can manufacture several different delivery systems to suit all tastes. Oils are popular but some people prefer tablets, others prefer gummies or capsules. Some people prefer topical creams to target specific areas. There are benefits to each different format.

    Oils

    If you want to be able to easily increase or decrease dosage in smaller increments then we recommend you try a CBD oil tincture. All our CBD oils come with a pipette for easy dosing. As you can measure as little as 0.2ml at a time, you have complete control over your dosages. The stronger the concentration of CBD in the oil, the less oil you need to take for the same dosage.

    A tincture is a concoction you take by dropper or spray straight into your mouth. You can take CBD Oils sublingually by putting it directly under your tongue (that part of the mouth is a capillary-rich area and so the CBD will reach your bloodstream quicker). Try dropping a dose of CBD under your tongue and holding it there for a minute before swallowing for fast-delivery of CBD.

    Another way of taking CBD oils would be to add it to foods. As CBD oils are fat-soluble, they are especially great when added to smoothies, salad dressings, avocado recipes or porridge oats. Make sure not to cook with it as it starts to degrade if it gets too hot. Bear in mind that when CBD is ingested it passes through the digestive tract which means it will work slower than if you absorbed the oil under your tongue.

    Capsule/Tablet/Gummy

    CBD oil also comes in a capsule/tablet/gummy form, which can be a good option for people who want to maintain a consistent amount of the compound in the body. Some products, such as CBD gummies, capsules, or tablets tell you how much is in a single serving. This makes it very easy to monitor and adjust intake in small increments.  However, when CBD is ingested it passes through the digestive tract which means you might have to wait upwards of 30 minutes before experiencing any effect. Gummies can be chewed and eaten like any food. Tablets and capsules are designed to be swallowed with water.

    Creams

    In balm or cream form, CBD is often blended with other natural ingredients which makes it easy to spread on the skin and often comes with other benefits too (for example our face cream contains Vitamin E for moisturising). When used topically, CBD can reach local targets, like sore muscles or joints. We’ve also heard it works wonders for period pain.

  • How much should I take?

    Dosage Information

    Cannabidiol (CBD) is a type of cannabinoid, one of many compounds found naturally in cannabis plants. There are many different vehicles for consuming CBD such as oils, tablets, capsules, gummies, chocolates, creams and more. Choosing how to take it might seem like the first step, but it might actually be more useful to determine how much you want to take first.

    How much should I take? 

    Everyone is different, this means that everyone’s preferred dosage might be slightly different too. This is why our CBD tinctures come with graduated pipettes, so that measuring out small increments and accurate dosages is easy. You may need to experiment slightly to find a dosage that works for you but here is some information for you to start with.

    The amount of CBD you take could depend on a range of factors, including:

    • your body weight
    • your individual body chemistry
    • the concentration of CBD in each tablet, capsule, drop, or gummy
    • the condition you are hoping to treat

    As with any new supplement, it’s best to start with a smaller dosage and gradually increase it. This could mean starting with 20 to 40 mg a day. After a week, if you feel you want more, increase this amount by 5 mg. Continue this until you feel you’ve reached a dosage you are happy with (up to a max of 1mg per KG or 70mg as per FSA Guidelines)

    How to calculate dosage:

    Some products, such as CBD gummies, capsules, or tablets tell you how much is in a single serving. This makes it very easy to monitor and adjust intake in fixed increments. If you want to be able to easily increase or decrease dosage in smaller increments then we recommend you try a CBD oil tincture. All our CBD oils come with a pipette for easy dosing. As you can measure as little as 0.2ml at a time, you have complete control over your dosages.

    The stronger the concentration of CBD in the oil, the less oil you need to take for the same dosage. 

  • Q1. What is CBD?

    CBD, short for Cannabidiol, is a chemical compound naturally occurring in the hemp plant, Cannabis Sativa. It can be taken orally (as a tablet, capsule or gummy), sublingually (under the tongue as a tincture) or topically (applied to the skin as a cream) to deliver a wide range of benefits.

    It does not currently need a prescription and people are using it to self-treat a wide range of issues. A 2017 report by the World Health Organisation (WHO) found that CBD could provide relief for a variety of conditions including Alzheimer’s disease, Parkinson’s, and Multiple Sclerosis, as well as general pain, anxiety and depression. 

  • Q2. Is CBD legal in the UK?

    The short answer: compliant, carefully made products like CBD Supermarket products, are perfectly legal in the UK.

    The long answer: The CBD industry is rapidly evolving and the regulations surrounding CBD are constantly changing to keep up. CBD (Cannabidiol) is legal in the UK to take as a food supplement, not for medicinal use. Selling CBD products is legal in the UK, providing they contain no controlled substances such as THC and come from an EU approved hemp strain. THC (Tetrahydrocannabinol) remains an illegal substance. Brands selling CBD products in the UK must have submitted a Novel Food Application by 31st March 2021.

  • Q3. Is CBD addictive?

    This is one of the most-Googled questions about CBD, so we are happy to be able to help put your mind at ease: No CBD is not addictive. It is currently sold as a food supplement, not a drug, here in the UK .

    According to an independent 2017 report, the World Health Organization (WHO) states that “evidence from well-controlled human experimental research indicates that CBD is not associated with abuse potential.” In simple terms, there is currently no evidence to suggest that CBD is addictive. This is because CBD doesn’t get you ‘high’, so there is little to no abuse potential.

    Not only is CBD not addictive, but it may even help treat drug addiction.

    Preliminary evidence from this report suggests that CBD could lower the likelihood of developing cocaine and methamphetamine use disorders and it may even help prevent relapse after a period of sobriety. And the authors of this 2015 review found evidence that CBD could potentially be used to help treat nicotine and cannabis addiction.

  • Q4. How is the CBD industry regulated in the UK?

    Up until recently the CBD industry was largely unregulated but this led to several untrusted products going to market. So, the Food Standards Agency set a deadline for all UK CBD companies selling products for consumption (such as CBD oil/capsules/gummies) to submit a Novel Food Application by the 31st March 2021. This did not apply to topical products, which have to comply with stringent cosmetics regulations.

    After this date, only consumable products that are linked to a validated application will be allowed to stay on the shelves. During this transition period no new CBD products for consumption are allowed to come on the market without a fully authorised application.

    Those CBD products available before this date, which are linked to a validated application (like our HempWell application) are able to remain for sale while the authorisation process takes place.

    When a CBD company submits Novel Food Application, their products must be sent for full analysis, including:

    Full chemical analysis

    Stability Testing

    Microbiological Testing

    Toxicological Evaluation

    ADME Evaluation

    This rigorous process should hopefully lead to better quality products. It is an expensive and lengthy process, meaning sadly it will likely result in the closure of some CBD businesses but should leave the market with more reliable and trustworthy options.

  • Q5. What dosage should I take?

    What dosage is right for you depends on a number of factors including; your body weight, how you consume the CBD, what strength of CBD you take and what conditions you are hoping to treat.

    We have written a comprehensive guide on dosage to help you figure out how much to take for your specific needs. Read the full guide here.

  • Q6. How do I take CBD?

    CBD is a very versatile compound which means we can manufacture several different delivery systems to suit all tastes. Oils are popular but some people prefer tablet, others prefer gummies or capsules. There are benefits to each different format.

    Oils

    If you want to be able to easily increase or decrease dosage in smaller increments then we recommend you try a CBD oil tincture. All our CBD oils come with a graduated pipette for easy dosing. As you can measure as little as 0.2ml at a time, you have complete control over your dosages. The stronger the concentration of CBD in the oil, the less oil you need to take for the same dosage.

    A tincture is a concoction you take by dropper or spray straight into your mouth. You can take CBD oil sublingually by putting it directly under your tongue (that part of the mouth is a capillary-rich area and so the CBD will reach your bloodstream quicker). Try dropping a dose of CBD under your tongue and holding it there for a minute before swallowing for fast-delivery of CBD.

    Another way of taking CBD oils would be to add it to foods. As CBD oils are fat-soluble, they are especially great when added to smoothies, salad dressings, avocado recipes or porridge oats. Make sure not to cook with it as it starts to degrade if it gets too hot. Bear in mind that when CBD is ingested it passes through the digestive tract which means it will work slower than if you absorbed the oil under your tongue.

    Capsules/Tablets/Gummies

    CBD oil also comes in a capsule/tablet/gummy form, which can be a good option for people who want to maintain a consistent amount of the compound in the body. Some products, such as CBD gummies, capsules, or tablets tell you how much is in a single serving. For example, our gummies contain 10mg per gummy. This makes it very easy to monitor and adjust intake in 10mg increments.  However, when CBD is ingested it passes through the digestive tract which means you might have to wait upwards of 30 minutes before experiencing any effect. Gummies can be chewed and eaten like any food. Tablets and capsules are designed to be swallowed with water.

    Creams

    In balm or cream form, CBD is often blended with other natural ingredients which makes it easy to spread on the skin and often comes with other benefits too (for example our face cream contains Vitamin E for moisturising). When used topically, CBD can reach local targets, like sore muscles or joints. We’ve also heard it works wonders for period pain.

    If you want some help with calculating dosages for any of these methods, we have written a comprehensive guide to CBD Dosage which you can find here.

  • Q7. Does CBD get you high?

    Many people say CBD eases anxiety and helps them fall asleep. But the euphoria—and sometimes, paranoia and even psychosis—brought on by THC are not experienced with CBD used alone. In fact, there’s some evidence that CBD can help balance out the potentially negative effects of THC. “Cannabidiol is kind of a weird one because it doesn’t really work like THC at all, it kind of almost works in opposition and we don’t really understand quite the mechanism by which CBD is actually working in the brain to have all of these effects that people are claiming that they’re having,” McLaughlin says, MD, FRCPC, a professor of psychiatry and pharmacology at the University of Toronto.

  • Q8. How does CBD work?

    CBD works by interacting with our bodies' Endocannabinoid System (ECS). CBD impacts our bodies largely by binding to proteins, or receptors, that are located on the surface of our cells, thereby initiating certain physiological responses. The nervous system contains cannabinoid receptors, CB1 and CB2. CBD does not appear to bind strongly to these receptors, instead, it seems to achieve its effects by binding to other types of receptors as well, such as serotonin receptors, known to influence things like pain, anxiety, mood, and sleep.

  • Q9. What's the difference between CBD Isolate and Broad Spectrum CBD?

    There are three main types of cannabidiol (CBD). CBD isolate is the pure form of CBD, while full-spectrum CBD is an extract containing all other compounds of the hemp plant, such as terpenes and other cannabinoids. The third type is broad-spectrum CBD which is full spectrum CBD with the THC removed. At Hemp Well we use both CBD Isolate and Broad Spectrum CBD in our products. Some customers prefer the smooth taste of our isolate based CBD oil, while others prefer the more earthy hemp taste of the broad spectrum oils. Some research suggests that the CBD has a greater effect when taken with other plant compounds (the entourage effect) in the broad spectrum oil but from our feedback, customers have experienced positive benefits from both types of CBD product.

  • Q10. What is the Entourage Effect?

    The Entourage Effect, a theory popularized by Dr. Ethan Russo, suggests that all compounds within the cannabis matrix work together synergistically to increase therapeutic potential. Essentially, entourage effect is the theory that compounds from the hemp (cannabis sativa) plant are more effective when consumed together. According to this theory, instead of isolating certain compounds such as using only CBD isolate to make a tincture, by preserving the variety of compounds that are inherent in the plant (like terpenes and other cannabinoids) you can increase the efficacy and therapeutic benefits of the plant. 

  • Q11. Will CBD show up on a drugs test?

    Cannabidiol, otherwise known as CBD, is a legal compound found in hemp plants. It is often confused with an illegal cannabinoid Tetrahydrocannabinol (THC), this is the compound responsible for the ‘high’ associated with cannabis. If you consume CBD oil, you will not test positive for cannabis or any other drug on a workplace drug test.

  • Q13. What medicine should not be taken with CBD?

    Although studies are still ongoing to determine potential interactions between CBD and specific medications, there’s one rule of thumb that can help consumers in the meantime: avoid CBD if your medications have a grapefruit warning on the label. This warning indicates that people taking the medication should avoid consuming grapefruit or grapefruit juice. According to the Food and Drug Administration, consuming grapefruit while on one of these medications can lead to a higher concentration of the medication in the bloodstream and adverse side effects or even an overdose. More than 85 drugs interact with grapefruit and some closely related citrus juices — like Seville oranges, pomelos, and tangelos. That’s because chemicals in grapefruit known as furanocoumarins inhibit CYP3A4, CBD works in a similar way. The result is a slowed metabolization of medications. Grapefruit warnings are common in several types of medications, but not all medications within a category will require the avoidance of grapefruit. Check your medication’s insert information or ask your doctor.

  • Q14. Does CBD lower blood sugar levels?

    Research is still ongoing into the benefits of CBD oil for a range of conditions, including diabetes. A 2016 study by Nottingham University researchers found that CBD in combination with another cannabinoid compound, tetrahydrocannabivarin (THCV) was effective in lowering blood sugar levels and increasing insulin production. You can read more about this here.

  • Q15. Can you take too much CBD?

    The Food Standards Agency in the UK recommends the maximum daily CBD dosage is no more than 1mg per KG or 70mg. Do not exceed the recommended daily dose.

  • Q16. How does CBD make you feel?

    How CBD makes you feel is highly subjective, each person might have a slightly different experience. Various factors can also affect the outcome including the dosage you take, how the product is consumed, the quality of the CBD and what other ingredients included, all make for unique experiences. As a very simple explanation, you can think of the core effect of CBD as being similar to that you experience when you take something like Paracetamol. When it takes effect you experience the absence of negative symptoms and a return back to a more ‘normal’ state - more ‘you’. Our customers also regularly report feelings of a clear mind and a general feeling of relaxation.

  • Q17. Does CBD make you sleepy?

    CBD has a good reputation for helping people sleep, but that doesn't mean it makes you sleepy during the day. There is some evidence to suggest that CBD helps people sleep because CBD helps relieve anxiety and pain, both issues that can make it difficult to fall asleep and stay asleep. Therefore, it doesn't cause drowsiness or make people feel sleepy.

  • Q18. Can I travel overseas with CBD?

    While CBD is legal in many places all over the world, travelling with CBD isn't always straightforward. The surest way to find out if CBD oil is legal in the country you are travelling to is by speaking to a customs agent or an embassy official. You may also be able to receive assistance from airline or airport officials. In most cases, CBD oil should be safe to carry within Europe as long as it contains less than 0.2% THC, in the United States it must contain less than 0.3% THC. If you are travelling with CBD it might be useful to bring proof that your CBD is hemp-derived with lab analysis showing the THC content in case of being challenged, whilst also making sure you understand local regulations and adhere to rules regarding travelling with liquids.

  • Q19. Is CBD a medicine?

    CBD is not a medicine, it is classified as a Food Supplement in the UK. CBD is regulated by the Food Standards Agency and should be taken as part of a varied diet and healthy lifestyle.

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