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Storage, Pick, Pack and Dispatch

Having been there ourselves, we can tell you that product fulfilment is possibly the most challenging part of growing a CBD business. As sales start taking off (and we are sure they will) you will find that more of your time is allocated to product fulfilment, which is a fancy way of saying that you will spend hours standing in a queue at the post office.

We offer a complete fulfilment service to all of our white label and private label customers. This includes product storage, order syncing, pick and pack and product shipment. We can handle all of the fulfilment side of the operation for you, so you can focus on marketing and sales. We can even add your branded inserts in to the delivery packages or use your branded packaging. All our orders are dispatched on the same day, Monday through Friday if the order is received by 2pm otherwise they will go out for delivery on the next working day.

For automated white label fulfilment services, we use ShipStation as our order processing software. If you would like to sell your goods through your ecommerce store and have us handle fulfilment please ensure your store is compatible with this software. A list of compatible ecommerce stores can be found here.

If you would like to know more about fulfilment, or any of our other white label services, please contact lisa@cbdsupermarket.co.uk or call us on 0800 722 0904.

 

Fulfilment Services

Below is a breakdown of the fulfilment services we currently offer:

 

Storage (£20 per month)

Once your goods have been manufactured, we can store them at our facility in York Science Park under your client inventory. We are able to store your products under  ideal conditions for maximum quality. From here we can pick and pack your orders for dispatch to your customers. We regularly conduct quality control and checks on our client inventories.

 

Pick & Pack (£1 per order)

Once your customer places an order we will pick and pack the parcel ready for dispatch. By default this would include a packing slip with your logo but any additional packaging media you require (for example particular wrappings or leaflets) will be included also. We perform quality control checks whenever an order is packed and will endeavour to protect any fragile items. Please note that if you wish in include additional packing media this must be supplied by you or pre-arranged with us and will involve costs outside of the P&P fee.

Discounted P&P fees are available for higher monthly order quantities.

 

Shipping (starting at £3.99 per order)

Shipping rates may vary by order, but most domestic UK orders (<250g) will be charged at £3.99. The default service is Royal Mail Tracked 48. This service offers order tracking and typically delivers in 3-5 working days. For next day orders (Royal Mail Tracked 24) shipping rates start at £6.99. International orders will incur higher shipping fees so please let us know if your end-customers will be outside of the UK.

 

For more information, such as our returns policy for white label fulfilment, please see the White Label Registration Form.

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